Help center
Policies and order support
Rules for price drops, friend bargain help, Send to Guyana, MMG review, and pickup-code handoff in one place.
Need help now?
Message us before checkout if recipient or payment details are unclear.
After group forms
30% deposit
Pay 30% after the group forms to confirm the group order.
After arrival
70% balance
Pay the remaining 70% balance after the goods arrive.
After shipment
Deposit deducted
No-reason refunds after shipping deduct the deposit.
Quality issue
Free refund
Product quality problems are refunded with no extra fee.
Bargain help
Friends cut your price
Share a product link and registered friends reduce your checkout price until the floor price is reached.
30% deposit, 70% arrival balance.
- Join a group deal and wait for the group to form.
- After the group forms, pay a 30% deposit to confirm the group order.
- When the goods arrive, pay the remaining 70% balance before pickup or delivery.
- Friends can still help lower your checkout price until the configured floor price is reached.
Share a link, friends cut your price.
- The buyer shares a product help link. Registered friends can help reduce the buyer price immediately.
- Each product has a floor price set by TogetherGY. Once reached, no more cuts apply.
- Each user can help others up to 5 times per day.
- For the same product, one helper can help up to 3 times total and only once per day.
Buy for family, collect locally.
- Choose essentials or price-drop deals for family in Guyana.
- Prepare recipient phone, pickup area, and handoff notes before checkout.
- After MMG review, the order receives pickup or delivery handoff details.
Manual review, pickup-code handoff.
- MMG payment is manually reviewed for the MVP.
- Keep your MMG reference and send proof if requested.
- Bring the pickup code shown in your order. Captains verify it before handoff.