Help center
Policies and order support
Rules for price drops, friend bargain help, Send to Guyana, MMG review, and pickup-code handoff in one place.
Need help now?
Message us before checkout if recipient or payment details are unclear.
Prepayment
30% deposit
Pay 30% upfront to reserve the group order.
Not formed
24-72h refund
If the group fails, refund returns to the original payment path.
After shipment
Deposit deducted
No-reason refunds after shipping deduct the prepayment.
Quality issue
Free refund
Product quality problems are refunded with no extra fee.
Bargain help
Friends cut your price
Share a product link and registered friends reduce your checkout price until the floor price is reached.
Pay 30% deposit, unlock group balance.
- You join a deal with a 30% MMG deposit before checkout.
- If enough buyers link up before cutoff, the group price balance becomes due.
- If the group does not form, the deposit is refunded to the original MMG sender within 24-72 hours.
Share a link, friends cut your price.
- The buyer shares a product help link. Registered friends can help reduce the buyer price immediately.
- Each product has a floor price set by TogetherGY. Once reached, no more cuts apply.
- Each user can help others up to 5 times per day.
- For the same product, one helper can help up to 3 times total and only once per day.
Buy for family, collect locally.
- Choose essentials or price-drop deals for family in Guyana.
- Prepare recipient phone, pickup area, and handoff notes before checkout.
- After MMG review, the order receives pickup or delivery handoff details.
Manual review, pickup-code handoff.
- MMG payment is manually reviewed for the MVP.
- Keep your MMG reference and send proof if requested.
- Bring the pickup code shown in your order. Captains verify it before handoff.