Clear terms before you place an order

From the dispatch date, air shipping is estimated at about 2 weeks and sea shipping at about 3 months. These are estimates, not guaranteed arrival dates, and do not limit statutory rights or an existing written delivery agreement.

As an additional store guarantee, if goods remain undelivered more than 4 weeks after the dispatch date by air or 6 months by sea, you may request a full refund of the amount actually paid for the affected goods, including freight and customs charges already paid. No cancellation or restocking fee, freight or customs deduction applies. These are not waiting periods for statutory remedies: any earlier right to a refund, delay rebate or compensation, and any existing written agreement, remain unaffected. Counting from dispatch does not excuse a failure to dispatch.

If goods are lost or damaged during transport, TogetherGY bears the loss and refunds the full amount actually paid for the affected goods, including any freight and customs charges already paid for them. No restocking, freight, customs or customer-cancellation deduction applies.

Contact customer service to cancel before dispatch. If no eligible freight or customs costs have been incurred, the refund is full. Any proposed deduction must pass individual review and legal requirements; no fee is deducted automatically. The in-transit depreciation fee does not apply before dispatch. Statutory rights remain unchanged.

If you voluntarily request a refund while goods are in transit or customs clearance and no more than 4 weeks by air or 6 months by sea have elapsed from the dispatch date, the proposed deductions are freight, customs fees and a depreciation fee of 10% of the actual goods price paid, excluding freight and customs fees. Every deduction is reviewed individually and applies only where lawful; nothing is deducted automatically. Freight and customs deductions are limited to reasonable costs actually incurred for the cancelled goods and non-recoverable, with an itemized breakdown and supporting records. No estimated, recoverable or duplicate costs, or costs for uncancelled goods, are deducted. The depreciation fee is not combined with the ordinary-return restocking fee. Total deductions cannot exceed the amount actually paid for the affected goods, including their paid freight and customs fees. Actual expenditure or this stated rate alone does not make a deduction lawful. No deductions apply to supplier breach, quality defects, transport loss or damage, the additional overdue-delivery refund, or any refund or remedy required by law; being within these time limits does not remove those rights.

As an additional store benefit, eligible change-of-mind returns are accepted within 7 calendar days after receipt or pickup, with the goods unused, undamaged and in their original packaging. A restocking fee of 10% of the returned goods' purchase price applies. This fee does not apply to defective, damaged, wrong or materially misdescribed goods, or to refunds required by law. This additional return window does not restrict statutory rights.

Goods with an inherent quality defect qualify for a full refund of the amount actually paid for the affected goods, including any freight and customs charges already paid for them. Wrong or materially misdescribed goods also qualify for a full refund. No restocking, freight or customs deduction applies. Damage caused by the consumer, including misuse or accidental damage, is excluded from this quality-refund promise. Contact support with the order number and a description of the defect, with photos where possible. The unused-goods and original-packaging conditions for ordinary returns do not restrict quality claims. Statutory rights remain unaffected.

After a refund is confirmed, TogetherGY pays the refund within 5 business days.

Place the order first, then pay the full amount online by MMG or bank transfer using the payment instructions shown for that order.

Include your order number in the note or reference of every online payment, including MMG and bank transfers. If you forgot it, promptly send customer service your payment information and order number so the payment can be matched. Do not pay again just because the reference was missing.

Prices are shown in GYD. Checkout calculates the selected product, discount, applicable tax, and local delivery or pickup fee before the order is placed. The same total appears on the order, payment instructions, and receipt.

Payment is reviewed within 24 hours after the payment information and order number can be matched. TogetherGY does not charge a payment review or handling fee.

Yes. After payment is confirmed, TogetherGY provides an electronic receipt or invoice that identifies the product, transaction date, amount paid, and applicable taxes or charges. Keep the order number for payment matching, support, returns, and warranty service.

Unless a different written warranty is stated for the product before purchase, the default warranty is 6 months from receipt, covering parts and labour. Periods, coverage, and service terms vary by product; read the terms below its detail images and description before ordering. Consumer-caused damage is not covered. Applicable manufacturer warranties and statutory consumer rights remain protected.

Contact support with the order number and the result you are requesting. TogetherGY acknowledges complaints within 2 business days and aims to provide a written outcome within 10 business days. If the issue is not resolved, customers may seek help from Guyana consumer-protection authorities or another lawful dispute channel.

Use the contact page or WhatsApp support when you need help with product fit, route choice, online payment, or refund policy before placing an order.

TogetherGY collects only the information needed to create accounts, process orders, match payments, coordinate pickup or delivery, issue receipts, provide support, prevent fraud, and meet legal duties. TogetherGY does not sell customer personal data. The dedicated Privacy Policy explains data categories, service providers, retention, security, and customer access, correction, or deletion requests.

After an order is submitted and the Order received page is shown, its delivery address and payment method cannot be changed online by the customer. If either is incorrect, do not transfer payment for that order. Place a separate new order with the correct details, or contact customer service. Authorized staff may correct eligible unpaid order details in the administration system; changes are permission-checked and recorded. Paid or fulfillment-started orders may require a separate order or another documented resolution. Every new order is independent and receives its own order number.

Choose a product, select the specification and shipping route, then use Add to cart or Buy now. Checkout creates an order number used for payment matching and tracking.

Create an account with email and password, or use Google login when configured. Your account keeps order status, payment review, invoices, and tracking together.